Patient Experience

A herculean task for healthcare leaders is when they are commissioned to take on the duties of cultivating a patient-centered culture. Delivering high-quality, equitable healthcare to diverse communities demands a multifaceted, holistic approach that tackles complex challenges related to cultural understanding, health disparities, access, workforce diversity, and communication. This requires substantial time, resources, and expertise that [...]

While subtle, the distinction between human-centered and patient-centered care is significant, especially in healthcare delivery and design. Both approaches prioritize the needs and experiences of individuals receiving care but differ in scope and focus. While patient-centered care is predominantly focused within healthcare environments and on clinical outcomes, human-centered care encompasses the full spectrum of an individual's [...]

In the complex and ever-evolving healthcare landscape, organizations are recognizing the urgent need to adopt a human-centered approach to care delivery and organizational culture. Traditional models that prioritize efficiency and standardization often fall short in addressing the diverse needs and unique circumstances of patients, particularly those from racial and culturally diverse backgrounds.  By embracing human-centered principles, [...]

Health equity refers to the concept of ensuring that everyone has a fair opportunity to attain their highest level of health. It involves addressing disparities in health outcomes and access to healthcare services.  The COVID-19 pandemic has glaringly exposed deep-seated health disparities within the United States and globally, which existed long before the pandemic. Prior to [...]