FAQ

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FAQ2020-07-18T01:45:24-04:00
Do I have to physically attend classes?2020-01-28T02:08:05-05:00

No, this is a web-enabled program that does not require you to physically attend any classes. You can complete the online courses at your convenience from anywhere and at any time.

What do I do if I can’t view the videos because my place of employment blocks them?2020-01-28T02:08:05-05:00

Contact the Chief Learning Officer for help.

Where is the PXS™ certification exam located?2020-02-15T11:25:13-05:00

Once you have completed all of the courses, please contact the Chief Learning Officer to add the Patient Experience Specialist (PXS)™ certification exam to your course list and explain the exam rules.

Do I have to do the assignments sequentially in order within an online course?2020-01-28T02:08:05-05:00

Yes, you must mark each assignment as ”complete” before moving on.

Can I go back and review online course materials after I have completed them?2020-01-28T02:08:05-05:00

Yes, use the navigation bar on the left side of the screen to revisit any section of completed work.

How long does it take to complete the online courses?2020-01-28T02:08:05-05:00

Course completion times vary based on the individual. On average, the time to complete the PX500 series is 80 hours and the Executive PX700 series is 25 hours. You will have a total of six months to access the courses. If you are experiencing difficulty completing the courses within this time frame, please contact the Chief Learning Officer for assistance.

How can I submit feedback on practice test questions?2020-01-28T02:08:05-05:00

For feedback or to report an error on any PX Academy practice test questions, please contact our Chief Learning Officer.

Do I have to take the end of course practice tests?2020-01-28T02:08:05-05:00

The practice tests are not required, but highly recommended if you plan to take the Patient Experience Specialist (PXS)™ certification exam.

What is the passing score for the end of course practice tests?2020-10-14T12:20:06-04:00

There is no passing score for the practice tests, but a good marker of knowledge and skills understanding is a score of 80% or greater.

Can I take the end of course practice tests over again?2020-01-28T02:08:05-05:00

Yes, you may take the end of course practice tests up to 10 times or until you score 100%.

How do I review the questions and answers on the practice tests?2020-01-28T02:08:05-05:00

After you complete a practice test, go back to the test page. Click on the link on the left-hand side of the page. You will see all the questions, answer choices, your responses, and the correct answers.

What happens once I complete one of the practice tests?2020-01-28T02:08:05-05:00

Once finished with a practice test, you will receive immediate results. You will see all the questions, answer choices, your responses, and the correct answers. In addition, you will receive a score showing the percentage and number of questions answered correctly.

What should I do if there are technical problems while I am in the Learning Management System (LMS)?2020-01-28T02:08:05-05:00

In the event that users experience technical difficulties or password issues while in the PX Academy’s learning management system (through e360), send an email to the PX Academy’s Chief Learning Officer.

What do I do if I forget my username or password?2020-01-28T02:08:05-05:00

If a user forgets the user name or password, please email the PX Academy’s Chief Learning Officer.

How much does it cost to earn the PXS™ certification?2020-02-15T11:23:41-05:00

The cost to earn the Patient Experience Specialist (PXS)™ Certificate is included in the cost of the online courses.

How do I prepare for the PXS™ certification exam?2020-02-15T11:23:34-05:00

The best preparation for the Patient Experience Specialist (PXS)™ certification exam is to complete the practice tests. Review your answers after you complete each test. Retake the test if necessary. You should aim for a score of 80% or higher on each course practice test.

What score do I need to pass the PXS™ certification exam?2020-02-15T11:23:28-05:00

You need a score of 80% or above to earn a passing score on the Patient Experience Specialist (PXS)™ certification exam.

What if I don’t score an 80% on the PXS™ certification exam? Will I be able to take it again?2020-02-15T11:28:56-05:00

Yes, you can retake the PXS™; certification exam if you do not get a passing score of 80% or higher than the first time, but you will need to review your work first.

Do I need to attend any face-to-face training to earn the PXS™ certificate?2020-02-15T11:23:10-05:00

No, you are not required to attend any face-to-face training to earn the Patient Experience Specialist (PXS)™ certificate. The online courses and certification exam are hosted online and can be accessed from any device that has a connection to the internet.

Can I receive college credits for passing the PXS™ exam?2020-10-12T18:33:52-04:00

Yes, Moravian College, an accredited institution of higher education, will issue a transcript with 3 or 6 Graduate College Credits in either their MBA or MHA programs. You must have an undergraduate degree to qualify.

What is the process for obtaining college credits?2020-10-12T18:35:42-04:00

Upon passing the (PXS)™ exam, you will receive directions on the process to submit your (PXS)™certificate to Moravian College who will issue your transcript by mail or electronically

Can my college credits be transferred to another institution?2020-02-15T01:30:45-05:00

Contact the institution to which you plan on transferring credits.  Only the receiving institution can decide whether they will accept credits.  In most cases, these credits are accepted.

Are there any additional costs to the program, besides paying for the courses?2020-10-14T12:18:41-04:00

There are no additional costs.

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