No, this is a web-enabled program that does not require you to physically attend any classes. You can complete the online courses at your convenience from anywhere and at any time.
Contact the Chief Learning Officer for help.
Once you have completed all of the courses, please contact the Chief Learning Officer to add the Patient Experience Specialist (PXS)™ certification exam to your course list and explain the exam rules.
Yes, you must mark each assignment as ”complete” before moving on.
Yes, use the navigation bar on the left side of the screen to revisit any section of completed work.
Course completion times vary based on the individual. On average, the time to complete the PX500 series is 80 hours and the Executive PX700 series is 25 hours. You will have a total of six months to access the courses. If you are experiencing difficulty completing the courses within this time frame, please contact the Chief Learning Officer for assistance.
For feedback or to report an error on any PX Academy practice test questions, please contact our Chief Learning Officer.
The practice tests are not required, but highly recommended if you plan to take the Patient Experience Specialist (PXS)™ certification exam.
There is no passing score for the practice tests, but a good marker of knowledge and skills understanding is a score of 80% or greater.
Yes, you may take the end of course practice tests up to 10 times or until you score 100%.
After you complete a practice test, go back to the test page. Click on the link
Once finished with a practice test, you will receive immediate results. You will see all the questions, answer choices, your responses, and the correct answers. In addition, you will receive a score showing the percentage and number of questions answered correctly.
In the event that users experience technical difficulties or password issues while in the PX Academy’s learning management system (through e360), send an email to the PX Academy’s Chief Learning Officer.
If a user forgets the user name or password, please email the PX Academy’s Chief Learning Officer.
The cost to earn the Patient Experience Specialist (PXS)™ Certificate is included in the cost of the online courses.
The best preparation for the Patient Experience Specialist (PXS)™ certification exam is to complete the practice tests. Review your answers after you complete each test. Retake the test if necessary. You should aim for a score of 80% or higher on each course practice test.
You need a score of 80% or above to earn a passing score on the Patient Experience Specialist (PXS)™ certification exam.
Yes, you can retake the PXS™; certification exam if you do not get a passing score of 80% or higher than the first time, but you will need to review your work first.
No, you are not required to attend any face-to-face training to earn the Patient Experience Specialist (PXS)™ certificate. The online courses and certification exam are hosted online and can be accessed from any device that has a connection to the internet.
Yes, Moravian College, an accredited institution of higher education, will issue a transcript with 3 or 6 Graduate College Credits in either their MBA or MHA programs. You must have an undergraduate degree to qualify.
Upon passing the (PXS)™ exam, you will receive directions on the process to submit your (PXS)™certificate to Moravian College who will issue your transcript by mail or electronically
Contact the institution to which you plan on transferring credits. Only the receiving institution can decide whether they will accept credits. In most cases, these credits are accepted.
There are no additional costs.