PX Academy’s Board of Excellence

Meet the leaders in the Customer Experience discipline who have joined with CX University and PX Academy to help steer PX Academy in the direction of excellence in professional development and training. Each board member influences their sphere of higher education, corporate industry or consultancy. Collectively, the Board of Excellence specializes in strategic planning, management, leadership, and development.

Explore the Board of Excellence profiles below or find them on social media.

Board of Excellence Skills

Strategic Planning

Board of Excellence Members


Janet Biedron

President, PX Academy

Janet Biedron is a passionate patient-centered care professional.
She is the former CEO of LifeCare Hospitals of Chester County, West Chester, PA, Kindred Hospitals of New Jersey- Rahway, Kindred Hospital of Sacramento and CEO of Vibra Hospital of Sacramento. She has held Senior Executive positions for almost 20 years. Janet is a Registered Nurse and a seasoned successful senior healthcare executive with over 40 years of experience in the industry.

She has worked in both the nonprofit and for-profit arenas with various roles that include Critical Care, Emergency Department, Patient Access and facilitator for Service Excellence in 7 Long Term Acute Care Hospitals (LTACH). Most recently Janet served as CCO for specialty hospital in Southern New Jersey. Her pioneering work in redesigning hospital front end processes resulted in greater entry efficiencies that created positive family and patient experiences and set standards for Express Admission.

She is currently on several advisory boards and has served as a consultant to specialty hospitals (LTACH). She is a published author and active blogger in the patient experience space. Janet holds a BSN from the College of New Jersey and an MSN and MBA from DeSales University.

Clinical Outcome Indicators

Mohamed Latib, PhD

CEO of CX University

Mohamed Latib has been involved in CX work for over 30 years designing CX workshops, leadership development, and cultural transformation consulting for Kohl’s Department Stores, The World Health Organization, Sacred Heart Hospital, Acuity Hospital, Fossil, TransUnion, The World Bank, Project Management Institute, Citi Bank, Delaware North, Konica Minolta, Crowe Horwath, Singapore Post, Malaysia Telekom, Reliant Energy, Air Products, Pennsylvania Power and Light, Siemens, Smithfield Meats, Dominion Textiles, Unisys and others.

Online Courses in Patient Experience

Richard Anthony

Managing Director of The Anthony Group, Inc

Rick Anthony is managing director of THEANTHONYGROUPinc, a full service management consulting firm specializing in business advisory services, organization effectiveness and performance improvement. He has over 35 years of experience as a manager and counselor to senior management.

Read more about Richard…
Patient Satisfaction And Quality of Care

Brian Dennis

Author, Keynote Speaker, Consultant

Brian Dennis is an author, keynote speaker, consultant and is the former Vice President of Customer Experience for Kohl’s Department Stores.

Read more about Brian…
Galen-Godbey-web-pic-Patient Experience Specialist