Janet Biedron

President, PX Academy

Janet Biedron is a passionate patient-centered care professional.
She is the former CEO of LifeCare Hospitals of Chester County, West Chester, PA, Kindred Hospitals of New Jersey- Rahway, Kindred Hospital of Sacramento and CEO of Vibra Hospital of Sacramento. She has held Senior Executive positions for almost 20 years. Janet is a Registered Nurse and a seasoned successful senior healthcare executive with over 40 years of experience in the industry.

She has worked in both the nonprofit and for-profit arenas with various roles that include Critical Care, Emergency Department, Patient Access and facilitator for Service Excellence in 7 Long Term Acute Care Hospitals (LTACH). Most recently Janet served as CCO for specialty hospital in Southern New Jersey. Her pioneering work in redesigning hospital front end processes resulted in greater entry efficiencies that created positive family and patient experiences and set standards for Express Admission.

She is currently on several advisory boards and has served as a consultant to specialty hospitals (LTACH). She is a published author and active blogger in the patient experience space. Janet holds a BSN from the College of New Jersey and an MSN and MBA from DeSales University.

Mohamed Latib, PhD

CEO of CX University

Mohamed Latib has been involved in CX work for over 30 years designing CX workshops, leadership development, and cultural transformation consulting for Kohl’s Department Stores, The World Health Organization, Sacred Heart Hospital, Acuity Hospital, Fossil, TransUnion, The World Bank, Project Management Institute, Citi Bank, Delaware North, Konica Minolta, Crowe Horwath, Singapore Post, Malaysia Telekom, Reliant Energy, Air Products, Pennsylvania Power and Light, Siemens, Smithfield Meats, Dominion Textiles, Unisys and others.

Richard Anthony

Managing Director of The Anthony Group, Inc

Rick Anthony is managing director of THEANTHONYGROUPinc, a full service management consulting firm specializing in business advisory services, organization effectiveness and performance improvement. He has over 35 years of experience as a manager and counselor to senior management.

Brian Dennis

Author, Keynote Speaker, Consultant

Brian Dennis is an author, keynote speaker, consultant and is the former Vice President of Customer Experience for Kohl’s Department Stores.

Galen Godbey, PhD

Visiting Professor of Management at Moravian College

A strategic thinker, master networker, and constituency builder, Dr. Galen Godbey’s over-arching professional mission is to help individuals and organizations prepare for the ‘fast boil’ world of the global creative economy. Godbey has developed the ability to create constituency for change, and to guide organizational re-design processes that encourage the culture shifts needed in virtually all fields.

Ramona Hollie-Major, PhD

Director of Operations and Professional Development at National Institute for School Leadership

Ramona D. Hollie-Major is currently the Director of Operations and Professional Development for the National Institute for School Leadership in Washington, DC. Dr. Hollie-Major is a result-oriented leader, educator, speaker, and author. Whether challenged to launch change management initiatives, enhance community partnerships, or increase a business presence, she has consistently delivered strong results for organizations.

Michael Krajsa

Marketing and Management Faculty at Penn State University

Michael J. Krajsa currently serves on the Marketing and Management faculty at Penn State University, Lehigh Valley and is a partner in HALCYON Strategic Marketing Consulting. Krajsa has a diverse background in management, marketing, business strategy, development, event planning, publishing, public affairs, government, and advertising.

Diane Magers

Interim-CEO at Customer Experience Professionals Association (CXPA)

Diane is a passionate, experienced Customer Experience executive, change agent and sherpa for new and developing customer obsessed leaders. She believes that brands who win choose to focus on human and emotional elements of business.

Scott McCallister

Vice President of Consulting at CX University

Scott McCallister is a senior executive who excels at strategic management. He combines creativity and objective analysis to define winning market positions, identify growth opportunities and develop integrated business strategies. Scott is a hands-on leader who establishes strong financial and operating discipline to redefine processes, measure progress and guide profitable delivery of products and services.