Build an Organization of Certified Professionals
Build Specialists in Patient Experience!
Patients are calling on healthcare organizations to listen to and anticipate their needs. Patients are demanding that their voices are heard. Do you know how to listen? Patients want transparency, partnership, trust, respect, and empathy. Does your organization have the culture that recognizes the needs of patients, patient-centricity and employee engagement? Learn how to create loyalty that drives business performance.
PX is the new game changer!
Benefits of PX Academy’s Program
Achieve a patient-centric culture
Prepare your employees to engage with patients and their families
Deliver on every single promise, no matter how minor
Build cross-functional collaboration and efficiency
Establish empathy as a core organizational capability
Make insightful data-driven choices
Have a deep listening capacity, even across cultures, languages, norms, practices, rituals
Build loyalty
Drive business performance
Certification Programs in Patient Experience
Program Structure
Easy to read narratives of concepts and best practices
Supporting videos, articles, and engaging games
Review tests to prepare for the certification exam
Online certification exam is timed, multiple choice question assessment that can be taken anywhere
