Build an Organization of Certified Professionals

Build Specialists in Patient Experience!

Patients are calling on healthcare organizations to listen to and anticipate their needs. Patients are demanding that their voices are heard. Do you know how to listen? Patients want transparency, partnership, trust, respect, and empathy. Does your organization have the culture that recognizes the needs of patients, patient-centricity and employee engagement? Learn how to create loyalty that drives business performance.

PX is the new game changer!

Download the Course Guide

Benefits of PX Academy’s Program

Achieve a patient-centric culture
Prepare your employees to engage with patients and their families
Deliver on every single promise, no matter how minor
Build cross-functional collaboration and efficiency
Establish empathy as a core organizational capability
Make insightful data-driven choices
Have a deep listening capacity, even across cultures, languages, norms, practices, rituals
Build loyalty
Drive business performance

A Purpose for Learning

The PX’s certification program is designed to achieve a blue ocean outcome – make the competition irrelevant!

Building a pool of talented PX professionals offers all the ingredients for a future-ready healthcare organization. It will be one with more collaboration, extinguished silos, synergy, agile and leaner functions, and opportunities for inclusion, transparency, and engagement. The best part is that everyone will be involved to create emotional connections with patients and their families.

Certification Programs in Patient Experience

Program Structure

Easy to read narratives of concepts and best practices
Supporting videos, articles, and engaging games
Review tests to prepare for the certification exam
Online certification exam is timed, multiple choice question assessment that can be taken anywhere