Build an Organization of Certified Professionals

Build Specialists in Patient Experience!

Patients are calling on healthcare organizations to listen to and anticipate their needs. Patients are demanding that their voices are heard. Do you know how to listen? Patients want transparency, partnership, trust, respect, and empathy. Does your organization have the culture that recognizes the needs of patients, patient-centricity and employee engagement? Learn how to create loyalty that drives business performance.

PX is the new game changer!

Benefits of PX Academy’s Program

  • Achieve a patient-centric culture

  • Prepare your employees to engage with patients and their families

  • Deliver on every single promise, no matter how minor

  • Build cross-functional collaboration and efficiency

  • Establish empathy as a core organizational capability

  • Make insightful data-driven choices

  • Have a deep listening capacity, even across cultures, languages, norms, practices, rituals

  • Build loyalty

  • Drive business performance

Online Courses in Patient Experience

Certification Programs in Patient Experience

Program Structure

  • Easy to read narratives of concepts and best practices

  • Supporting videos, articles, and engaging games

  • Review tests to prepare for the certification exam

  • Online certification exam is timed, multiple choice question assessment that can be taken anywhere

Patient Experience Strategy

Live Workshop Option

PX Academy offers one-day, live action learning workshops to complement the Online Program