Inclusive Healthcare Innovations: Transforming Care for Underserved Communities

By |2024-07-09T10:41:18-04:00July 16th, 2024|Categories: Patient Experience|Tags: |

A herculean task for healthcare leaders is when they are commissioned to take on the duties of cultivating a patient-centered culture. Delivering high-quality, equitable healthcare to diverse communities demands a multifaceted, holistic approach that tackles complex challenges related to cultural understanding, health disparities, access, workforce diversity, and communication. This requires substantial time, resources, and expertise that [...]

Human-Centered vs. Patient-Centered Care

By |2024-07-09T10:41:24-04:00July 9th, 2024|Categories: Patient Experience|Tags: |

While subtle, the distinction between human-centered and patient-centered care is significant, especially in healthcare delivery and design. Both approaches prioritize the needs and experiences of individuals receiving care but differ in scope and focus. While patient-centered care is predominantly focused within healthcare environments and on clinical outcomes, human-centered care encompasses the full spectrum of an individual's [...]

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Human-Centered Design: The Key to Equitable Healthcare Transformation

By |2024-07-09T10:41:31-04:00July 2nd, 2024|Categories: Patient Experience|Tags: |

In the complex and ever-evolving healthcare landscape, organizations are recognizing the urgent need to adopt a human-centered approach to care delivery and organizational culture. Traditional models that prioritize efficiency and standardization often fall short in addressing the diverse needs and unique circumstances of patients, particularly those from racial and culturally diverse backgrounds.  By embracing human-centered principles, [...]

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PX Academy and Concordant Healthcare Solutions, Inc. Partner to Train Patient Experience Professionals in Health Equity

By |2024-06-04T10:49:35-04:00May 27th, 2024|Categories: Press Release|Tags: |

PX Academy, a leading provider of Patient Experience education and training, and Concordant Healthcare Solutions, Inc., a pioneering healthcare consulting specializing in human-centered design to improve value-based performance, today announced a strategic partnership to develop and deliver specialized training programs for Patient Experience (PX) professionals focused on human-centered, culturally competent, health equity and value-based performance for [...]

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Advancing Health Equity: Cultivating Cultural Sensitivity in Healthcare

By |2024-04-27T18:40:59-04:00April 2nd, 2024|Categories: Patient Experience|Tags: |

Health equity refers to the concept of ensuring that everyone has a fair opportunity to attain their highest level of health. It involves addressing disparities in health outcomes and access to healthcare services.  The COVID-19 pandemic has glaringly exposed deep-seated health disparities within the United States and globally, which existed long before the pandemic. Prior to [...]

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