“In a world where you can be anything, be kind.” -Author unknown Kindness is a word that is generally accepted to mean the quality of being friendly, generous, empathic, sympathetic and considerate. I recently attended a Gathering of Kindness conference and came to understand that kindness can be by omission where you leave thoughts unsaid or [...]
Patients seeking care are fragile. They are occupied with concerns and may be worried, especially if they are admitted to hospitals. In the context of this environment, a partnership between patients and their care providers is vital. Patients must be at the center of all we do because it is their health, wellbeing, and healthcare decisions, [...]
Building and maintaining relationships are essential in enhancing the Patient Experience, keeping employees engaged, and creating loyalty. Empathy, compassion, and kindness are crucial psychological elements and skills that are needed to build trust with our patients and families. During this period of the COVID-19 pandemic, hospitals are rightly focused on survival, but are we seeing signs [...]