A New Partnership in Delivering Health Equity Training
PX Academy and Concordant Healthcare Solutions, Inc. jointly announced a strategic partnership to develop and deliver specialized training programs for Patient Experience (PX) professionals focused on advancing health equity.
Health Equity Fundamentals: Understanding the root causes of health disparities, recognizing implicit bias and its impact on patient care, developing strategies for creating a culture of inclusion and belonging
Inclusive Patient Experience Design: Assessing patient journeys through an equity lens, designing accessible, multilingual, and culturally responsive touchpoints, implementing patient feedback mechanisms to drive continuous improvement
Measuring and Reporting on Health Equity: Identifying relevant metrics and key performance indicators, developing data-driven strategies to address equity gaps, communicating progress and impact to stakeholders
The Culturally Competent Patient Experience Professional
PX Academy, in collaboration with Concordant Healthcare Solutions, proudly presents the Culturally Competent Patient Experience program. This initiative marks a significant partnership aimed at enhancing the quality of patient care through cultural proficiency.
Cultural Competence PX training is for…
- Healthcare organizations that are seeking to influence KPIs and enhance value-based care.
- Healthcare professionals who want to be culturally competent PX leaders.
- Aspiring healthcare individuals who want foundational PX knowledge and skills.
Harness concepts and skills in Culturally Competent Patient Experience:
- PX Strategy and Healthcare Equity
- Patient-Centric Cultural Competency
- Design, Innovation, and Voice of the Patient (VOP)
- PX Metrics and Analysis
What Our Learners Are Saying
The CX course provided by CX University is a great course for learning the necessary notions of Customer Experience and creating pillars in someone’s mind. I encourage everyone interested in the topic in pursuing it, especially corporations for their customer support teams.
Before enrolling in the CX University program, understanding the CX discipline presented an intractable jumble of concepts, principle and lots of white papers from a host of CX consulting/technology vendors. After I completed the CX University lessons and took the exams, I gained a solid grounding and definite, comprehensive view of the CX industry. Now I can say I have a more disciplined approach to CX and certainly proud to be able to use my knowledge to bring CX transformations to businesses in Africa.
I was glad to take the CX University courses and they were brilliant. The webinars, videos, self-assessments and all the materials I used really resonated with me and added a huge benefit to my knowledge. I do believe that this was a good opportunity to be a part of this amazing institute, and I’m encouraging all colleagues interested in CX to be part of this excellent CX Journey through CX University.
Our Partnership with Concordant Healthcare Solutions, Inc
You can work with us in two ways:
Individual professional development plan
Co-designed comprehensive team and organizational training
Contact Us
More About Concordant Healthcare Solutions, Inc.
Contact Concordant Healthcare Solutions, Inc.
James P. Young, Jr. PhD, CPHQ, CPXP
jyoung @ concordanthealth.com
About Dr. James Young
CEO Concordant Healthcare Solutions, Inc., Certified Professional in Healthcare Quality, Certified Patient Experience Professional, Nationally Recognized SME for Health Equity
Dr. James P. Young, Jr. is an African American baby boomer with over 30 years of experience battling healthcare disparities affecting communities of color. His lived experience and dedication have made him a vanguard in designing strategies to enhance human-centered leadership and health equity within organizations.
Multifaceted Expertise
– Seminal research on healthcare disparities among people of color (2006)
– Academic rigor integrating theory, research, and practice
– Leadership roles implementing change in complex healthcare systems
– Clinical experience providing care to racially/culturally diverse communities
Prestigious Credentials
– Professional in Healthcare Quality
– Patient Experience certification
– Patient-Centered Medical Home Content Expert
– Doctorate in Organizational Leadership
– Master’s in Organizational Leadership
– Bachelor’s in Mechanical Engineering
– U.S. Armed Forces veteran
With his passion, expertise across academia/leadership/clinical practice, and commitment to dismantling disparities, Dr. Young is uniquely qualified to guide organizations in improving health equity strategies for communities of color.
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