Advancing Health Equity

Health equity is no longer simply a regulatory or compliance discussion—it is a patient experience, quality, safety, workforce, and leadership imperative. At PX Academy, we help healthcare professionals and organizations build the knowledge, skills, and strategies needed to create more equitable, culturally responsive, and human-centered healthcare experiences.

Why Health Equity Matters in Modern Healthcare

PX Academy announces a new strategy to develop and deliver specialized training programs for Patient Experience (PX) professionals focused on advancing health equity.

  • Health Equity Fundamentals: Understanding the root causes of health disparities, recognizing implicit bias and its impact on patient care, developing strategies for creating a culture of inclusion and belonging

  • Inclusive Patient Experience Design: Assessing patient journeys through an equity lens, designing accessible, multilingual, and culturally responsive touchpoints, implementing patient feedback mechanisms to drive continuous improvement

  • Measuring and Reporting on Health Equity: Identifying relevant metrics and key performance indicators, developing data-driven strategies to address equity gaps, communicating progress and impact to stakeholders

The Culturally Competent Patient Experience Professional

Culturally competent patient experience professional

PX Academy proudly presents the Culturally Competent Patient Experience program. This initiative is aimed at enhancing the quality of patient care through cultural proficiency.

Cultural Competence PX training is for…

  • Healthcare organizations that are seeking to influence KPIs and enhance value-based care.
  • Healthcare professionals who want to be culturally competent PX leaders.
  • Aspiring healthcare individuals who want foundational PX knowledge and skills.

Harness concepts and skills in Culturally Competent Patient Experience:

  • PX Strategy and Healthcare Equity
  • Patient-Centric Cultural Competency
  • Design, Innovation, and Voice of the Patient (VOP)
  • PX Metrics and Analysis

What Our Learners Are Saying

I hope that this email finds you well. On behalf of the lifecare Team in Kenya, I would like to thank you and the CX University fraternity for granting us the opportunity to study with you. We really enjoyed the interactive sessions that we had with you and we are loving the PX journey even more. This has made our work at LifeCare Hospitals even better as the knowledge acquired is very helpful.

Since we started the course late and the workload that we have here, we are unable to complete the course today as suggested. We therefore request for an extension of one month to allow us complete the pending modules and the final assessment. We promise that we will be able to finish the PXS Certification Course by that time.

Catherine Mwakera, Deputy Manager Service Excellence, Lifecare Hospitals, Kenya

Completing this program has been a meaningful journey for me, especially in my daily role as a PX Leader in the hospital setting. Much of the content strongly resonates with what I encounter on the ground, yet it also helped me better articulate and structure concepts I previously found difficult to fully grasp—particularly around empathy. It translated these into practical insights that can be consistently applied in real-world care delivery, while also connecting them to measurable patient experience metrics. This certification provides a solid foundation that every PX practitioner should have, and I’m truly glad to have encountered it as it has brought greater clarity and depth to my professional journey.

Irawati Marcelina Dwiputri, MD, FISQua, PXS; Head of Patient Relation Department and Patient Experience Program; Mayapada Hospital Surabaya, Indonesia

I recently completed the Patient Experience Specialist (PXS) certification course with PX Academy, and I couldn’t be more satisfied with my experience. The course content was comprehensive and well-structured, covering all the essential aspects of patient experience.

The online platform was user-friendly and allowed me to learn at my own pace. As a full-time working mother with a toddler and an infant, the flexibility to study in my own time was incredibly convenient.

Rishka Isaacs, Patient Experience Lead, Al-Futtaim Health, Saudi Arabia

Contact Us

Read More About Health Equity