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So far pxacademy has created 5 blog entries.

Why Is Improving the Patient Experience Such a Struggle?

By |2023-05-15T10:36:10-04:00May 16th, 2023|Categories: Patient Experience|

Why is it so difficult to make patients feel cared for, treated with kindness and respect, and include the patient and family in the patient’s healthcare plan? Even the simple things like delivering a meal on time and at the right temperature or answering a call - bell in a timely manner seem like an impossible [...]

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PX Academy Proudly Shares Updated NPS is +88

By |2023-02-04T10:04:42-05:00February 4th, 2023|Categories: Press Release|Tags: , , , |

If you are already acquainted with the importance of the Net Promoter Score (NPS), you will know that it is a strong indicator of customer loyalty and satisfaction. Any feedback from customers should be treated with seriousness and care to improve programs, which in turn, should build stronger brand loyalty and happy customers who are eager [...]

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Bringing CX to Patient Experience

By |2021-05-25T01:36:29-04:00October 26th, 2020|Categories: Patient Experience|

The landscape of healthcare is rapidly shifting to incorporate the best practices in the customer experience discipline that have been tried, tested, and fine-tuned by many businesses across the globe. Customers in business purchase products and services because they want to do so. Customers in the healthcare world DO NOT want to be customers. But they [...]

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PX Academy | CX University Announce Partnership with Moravian University

By |2022-07-27T08:10:42-04:00October 22nd, 2020|Categories: Press Release|

CX and PX Training Gives Graduate Credits BETHLEHEM, PA, October 22, 2020:  Today, CX University (CXU) and Moravian University jointly announce the launch of their partnership to award graduate college credits for successful completion of CXU Online Courses in Customer and Patient Experience. CXU offers fully online courses in Customer Experience (CX) that teach the 6-pillars [...]

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PX Academy (PXA) is launched as a Patient Experience training provider

By |2020-12-26T01:49:25-05:00February 10th, 2020|Categories: Press Release|Tags: , , , |

PX Academy (PXA) opens its digital doors with the launch of its website and online training options in Patient Experience (PX) practice. As a subsidiary of CX University, PXA focuses on the concepts driven from Customer Experience by promoting positive patient and family experiences in the healthcare industry.  Pulling from best practices in Customer Experiences, PX [...]

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