pxacademy, Author at PX Academy

PX Academy and Concordant Healthcare Solutions, Inc. Partner to Train Patient Experience Professionals in Health Equity

By pxacademy|2024-06-04T10:49:35-04:00May 27th, 2024|Categories: Press Release|Tags: equity|

PX Academy, a leading provider of Patient Experience education and training, and Concordant Healthcare Solutions, Inc., a pioneering healthcare consulting specializing in human-centered design to improve value-based performance, today announced a strategic partnership to develop and deliver specialized training programs for Patient Experience (PX) professionals focused on human-centered, culturally competent, health equity and value-based performance for [...]

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PX Academy Breaks the Threshold to +90 Net Promoter Score

By pxacademy|2024-03-29T07:51:32-04:00March 29th, 2024|Categories: Press Release|

The Net Promoter Score (NPS) is a key metric for measuring loyalty and satisfaction traditionally from customers; however, patient feedback is equally important for healthcare organization change and improvement. It is based on a simple survey question that asks respondents how likely they are to recommend a product or service to a friend or colleague, using [...]

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Why Is Improving the Patient Experience Such a Struggle?

By pxacademy|2023-05-15T10:36:10-04:00May 16th, 2023|Categories: Patient Experience|

Why is it so difficult to make patients feel cared for, treated with kindness and respect, and include the patient and family in the patient’s healthcare plan? Even the simple things like delivering a meal on time and at the right temperature or answering a call - bell in a timely manner seem like an impossible [...]

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Bringing CX to Patient Experience

By pxacademy|2021-05-25T01:36:29-04:00October 26th, 2020|Categories: Patient Experience|

The landscape of healthcare is rapidly shifting to incorporate the best practices in the customer experience discipline that have been tried, tested, and fine-tuned by many businesses across the globe. Customers in business purchase products and services because they want to do so. Customers in the healthcare world DO NOT want to be customers. But they [...]

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PX Academy | CX University Announce Partnership with Moravian University

By pxacademy|2022-07-27T08:10:42-04:00October 22nd, 2020|Categories: Press Release|

CX and PX Training Gives Graduate Credits BETHLEHEM, PA, October 22, 2020: Today, CX University (CXU) and Moravian University jointly announce the launch of their partnership to award graduate college credits for successful completion of CXU Online Courses in Customer and Patient Experience. CXU offers fully online courses in Customer Experience (CX) that teach the 6-pillars [...]

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PX Academy (PXA) is launched as a Patient Experience training provider

By pxacademy|2020-12-26T01:49:25-05:00February 10th, 2020|Categories: Press Release|Tags: customer experience, CX University, patient experience, PX Academy|

PX Academy (PXA) opens its digital doors with the launch of its website and online training options in Patient Experience (PX) practice. As a subsidiary of CX University, PXA focuses on the concepts driven from Customer Experience by promoting positive patient and family experiences in the healthcare industry. Pulling from best practices in Customer Experiences, PX [...]

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