PX Academy, a leading provider of Patient Experience education and training, and Concordant Healthcare Solutions, Inc., a pioneering healthcare consulting specializing in human-centered design to improve value-based performance, today announced a strategic partnership to develop and deliver specialized training programs for Patient Experience (PX) professionals focused on human-centered, culturally competent, health equity and value-based performance for racial and culturally diverse communities.
The collaboration aims to equip healthcare organizations with human-centered knowledge, skills, and tools necessary to create more inclusive, accessible, and culturally responsive patient experiences. By combining PX Academy’s expertise in Patient Experience best practices with Concordant Healthcare Solutions’ deep understanding of healthcare disparities and social determinants of health, the partnership will provide an engaging and comprehensive learning experience to drive meaningful and sustainable change.
“Delivering equitable, high-quality care is a critical priority for healthcare organizations, and Patient Experience professionals play a pivotal role in making that a reality,” said Janet Biedron, President of PX Academy. “We’re thrilled to partner with Concordant Healthcare Solutions to empower these healthcare professionals with the specialized training they need to foster more inclusive, patient-centered experiences.”
The joint training program will cover a range of topics, including:
Health Equity Fundamentals
- Understanding the root causes of health disparities
- Recognizing implicit bias and its impact on patient care
- Strategies for creating a culture of inclusion and belonging
- Examine the cost of healthcare disparities due to avoidable illness, death and socioeconomic harm.
Inclusive Patient Experience Design
- Assessing patient journeys through the eyes of racial and culturally diverse patients
- Designing accessible, multilingual, and culturally responsive touchpoints
- Implementing patient feedback mechanisms to drive continuous improvement
Measuring and Reporting on Health Equity
- Identifying relevant metrics and key performance indicators
- Developing data-driven strategies to address equity gaps
- Communicating progress and impact to stakeholders
- Designing data collection, analysis, and reporting strategies to improve value-based patient experience scores
“Improving health equity is not just a moral imperative, but a critical business and clinical imperative for healthcare organizations seeking to improve their value-based performance,” said Dr. James P. Young, CEO of Concordant Healthcare Solutions, “By equipping Patient Experience leaders with the right knowledge and tools, we can drive meaningful, sustainable change that benefits patients, providers, and culturally diverse communities.”
The first joint training programs are slated to launch in Q2 2024, with additional offerings and resources to be developed over the course of the partnership. Healthcare organizations interested in learning more can visit PXA’s landing page or Concordant Health Solutions.
About PX Academy
PX Academy is a leading provider of Patient Experience education and training, helping organizations of all sizes and industries build world-class patient experience capabilities. Through its comprehensive curriculum, interactive learning experiences, and expert-led programs, PX Academy empowers professionals to deliver exceptional patient experiences that drive business growth and success.
About Concordant Healthcare Solutions, Inc.
Concordant Healthcare Solutions, Inc. is a certified minority and veteran-owned healthcare consulting firm dedicated to advancing value-based health equity and improving patient outcomes for racial and culturally diverse communities. Through its innovative digital tools, data-driven insights, and strategic advisory services, Concordant Healthcare Solutions, Inc. partners with healthcare organizations to apply value-based principles to address social determinants of health, reduce disparities, and create more inclusive, inclusive, value-based, patient-centered experiences for diverse communities.
