Patient Experience for Frontline Workers

By |2021-05-25T01:46:04-04:00July 14th, 2020|Categories: Patient Experience|Tags: , , , , , , |

Dear Friends and Colleagues in Patient Experience, When I last wrote, I focused on the importance of enhancing the Patient Experience now more than ever with the impact of COVID on our healthcare delivery systems. What I did not mention at the time was that I have been working on the front line in a Long-Term [...]

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A Letter from PX Academy’s Janet Biedron

By |2021-05-25T01:47:21-04:00June 26th, 2020|Categories: Press Release|Tags: , , , , |

Dear Colleagues and Friends, I hope this message finds you safe and well. As Patient Experience professionals, these last few months have been tremendously difficult. We have gone through extraordinary measures while navigating ever changing guidance to keep our patients, staff, ourselves and our families safe.  To decrease the spread of COVID, we have found and [...]

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Patient Experience should never be on the back burner, especially now during the COVID-19 pandemic

By |2020-08-22T03:41:32-04:00March 27th, 2020|Categories: Patient Experience|Tags: , , , , , |

Building and maintaining relationships are essential in enhancing the Patient Experience, keeping employees engaged, and creating loyalty. Empathy, compassion, and kindness are crucial psychological elements and skills that are needed to build trust with our patients and families. During this period of the COVID-19 pandemic, hospitals are rightly focused on survival, but are we seeing signs [...]

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