Patient Experience should never be on the back burner, especially now during the COVID-19 pandemic

By |2020-08-22T03:41:32-04:00March 27th, 2020|Categories: Patient Experience|Tags: , , , , , |

Building and maintaining relationships are essential in enhancing the Patient Experience, keeping employees engaged, and creating loyalty. Empathy, compassion, and kindness are crucial psychological elements and skills that are needed to build trust with our patients and families. During this period of the COVID-19 pandemic, hospitals are rightly focused on survival, but are we seeing signs [...]