PX Academy (PXA) opens its digital doors with the launch of its website and online training options in Patient Experience (PX) practice. As a subsidiary of CX University, PXA focuses on the concepts driven from Customer Experience by promoting positive patient and family experiences in the healthcare industry.
Pulling from best practices in Customer Experiences, PX will change the landscape of healthcare. Mohamed Latib, PhD and CEO/Founder of CX University explains, “Patients want to be partners in their care; families and friends also want to be partners in the care of their loved ones. Patients, like customers, want to be heard, their concerns addressed promptly, and every moment of truth in their journey toward care be incorporated in healthcare organizations so that these organizations can deliver fantastic experiences at the same time as they provide quality clinical outcomes.”
Janet Biedron, President of PXA, a nurse and former senior healthcare executive, notes that “CX practices from the business world are ripe for adoption. Like customers in business, patients are making new demands for immediacy, personalization, and intimate partnership. Everyone in healthcare has a role to influence the lives of patients in meaningful and deeply emotional ways.”
PX Academy offers online courses to teach concepts and strategies in Patient Experience.
The four pillars taught are
- Patient Experience Strategy
- Patient-Centric Culture
- Patient Experience Design and Innovation
- Patient Experience Measurement and Analysis
Learners can also work towards professional certification as a Patient Experience Specialist (PXS)™. Additionally, corporate training packages are offered for healthcare teams to create future-ready healthcare organizations. PXA’s students can also receive six college credits upon passing the (PXS)™ exam.
To learn more about PX Academy and its training programs, visit www.pxacademy.com.
