Description

Journey mapping is an essential methodology to build your healthcare organization’s patient-centricity. Journey maps serve as guides to help you anticipate needs, deliver excellent experiences, and promote collaboration across silos.

Patient journey maps yield deep insights into which touchpoints matter the most to your patients. With all of your stakeholders focusing on the Patient Experience, you can move closer to delivering on your brand promise.

Visualizing the patient experience with journey maps is a capability that is becoming ever more important in modern organizations. With this course, you will develop mastery in journey mapping methodology and direct application to your own organizational challenges.

Become a Journey Mapping Specialist (JMS)^TM

• Six online courses packed with practical playbooks, seminal articles, expert videos
• Access to journey mapping software
• Six post-review virtual meet-up classes
• Guidance and coaching from journey mapping experts
• Build and deliver your own map!