Description

Journey mapping is an essential methodology to build your healthcare organization’s patient-centricity. Journey maps serve as guides to help you anticipate needs, deliver excellent experiences, and promote collaboration across silos.

Patient journey maps yield deep insights into which touchpoints matter the most to your patients. With all of your stakeholders focusing on the Patient Experience, you can move closer to delivering on your brand promise.

Visualizing the patient experience with journey maps is a capability that is becoming ever more important in modern organizations. With this course, you will develop mastery in journey mapping methodology and direct application to your own organizational challenges.

Become a Journey Mapping Specialist (JMS)^TM

• Six online courses packed with practical playbooks, seminal articles, expert videos
• Access to journey mapping software
• Six post-review virtual meet-up classes
• Guidance and coaching from journey mapping experts
• Build and deliver your own map!

Join our July cohort!

19-Jul	Intro and CX 721 Review session	Zoom Review Session	1:30-3:00 PM ET
26-Jul	CX 722 Outside In	On-Line, Independent Course Work
2-Aug	Explore Miro	On-Line, Independent Course Work
9-Aug	Project and CX 722 Review session	Zoom Review Session	1:30-3:00 PM ET
16-Aug	CX 723 Segments and Cohorts	On-Line, Independent Course Work
23-Aug	Project and CX 723 Review session	Zoom Review Session	1:30-3:00 PM ET
30-Aug	CX 724 The Future State	On-Line, Independent Course Work
6-Sep	Project and CX 724 Review session	Zoom Review Session	1:30-3:00 PM ET
13-Sep	CX 725 Insights to Action	On-Line, Independent Course Work
20-Sep	Project and CX 725 Review session	Zoom Review Session	1:30-3:00 PM ET
27-Sep	CX 726 Embedding CJM into your Company	On-Line, Independent Course Work
4-Oct	Project and CX 726 Review session	Zoom Review Session	1:30-3:00 PM ET